How can we help?

Sign in and visit your account to see every order with its current status and tracking timeline.

Reach out to the vendor from your account messages within 1 hour of placing the order. Once an order is shipped it can no longer be modified — please use the returns flow instead.

KCLICK is a multi-vendor marketplace. Items from different vendors ship independently from their own studios, so they may arrive on different days.

Standard delivery takes 5–7 business days. Express delivery takes 1–2 business days where available.

Standard shipping is free on orders over $150. Below that, a flat rate is added at checkout based on your address.

Several vendors ship internationally. The available destinations and rates show automatically at checkout once you enter your address.

Most items can be returned within 30 days of delivery in original packaging and unused condition. Some categories (final-sale, intimate, custom) are exempt — this is stated on the product page.

Open the order in your account, choose the item, and select Request return. The vendor receives the request and ships you a return label.

Refunds are issued to the original payment method within 5 business days of the vendor receiving the returned item.

Visa, Mastercard, mobile money, and cash on delivery in supported regions. Card payments are processed through our PCI-compliant providers.

Enter the code on the Review step of checkout. The discount applies instantly if the voucher is active and your cart meets the minimum subtotal.

Most declines come from billing-address mismatches, expired cards, or bank-side fraud flags. Try another card or contact your bank — KCLICK does not store full card numbers.

On the sign-in page, use the forgot-password option to receive a reset link by email.

Go to your account and open the Addresses tab. You can save multiple addresses and set a default for faster checkout.

Yes — email ecommerce@kennysinternational.com from your account address and we will permanently remove your profile within 30 days, except where retention is required by law.

Each product page includes a size chart specific to that vendor, since sizing varies between makers.

Use the 30-day return window. We recommend keeping the item unworn with tags attached until you're certain of the fit.

Submit a short pitch on the Become a vendor page. We review every application and respond within seven business days.

Vendors keep the majority of every sale. The exact split is shared during onboarding once your application is approved.

Head to your vendor portal to manage products, orders, campaigns, vouchers and messages.

Email ecommerce@kennysinternational.com — our team replies Monday to Saturday, 9am–7pm.

Open the vendor page or any order from that vendor and use the message button. Conversations live in your account.

Email ecommerce@kennysinternational.com with the product URL and a short description. Our team reviews flagged listings within one business day.